Repair terms and conditions
Repair Terms and Conditions
1. Estimates
All estimates provided by C.J. Sinclair Ltd. are valid for a period of one (1) month from the date of issuance. Please note that estimates are subject to change and do not constitute a fixed commitment.
2. Uncollected Goods
C.J. Sinclair Ltd handles uncollected tools and equipment left for repair or quotation as follows: Customers must collect their items within 30 days of notification, or storage fees may apply. After 60 days without response, items may be disposed of or sold to cover costs. By leaving items with us, customers agree to these terms. For full details, please [click here]
3. Return of Unrepaired Machines
Customers may choose to have their machines returned unrepaired for a fee of £11.99 (including VAT). Alternatively, if the customer does not wish to proceed with the repair, the machine can be scrapped at no charge, (we must be informed in writing of this request).
4. Discrepancies on Returned Repairs
Any discrepancies related to returned repairs, including but not limited to missing items, must be reported to us via email at support@cjsinclairltd.com within forty-eight (48) hours of receipt.
5. Warranty
We provide a three (3) month warranty on all repairs, covering both parts and labour for items that have been replaced. To ensure that the warranty is honored, we must be notified of any faults within the warranty period. Issues reported after the warranty period has expired will not be eligible for coverage. If another part of the machine is found to be faulty within the warranty period, we can replace that part and only charge for the cost of the part. There will be no additional charges for labour or carriage. Alternatively, the customer may opt to scrap the tool and receive a refund of the original repair cost.
Please note that the warranty does not cover parts that have been subject to misuse, abuse, or natural wear and tear.
6. Limitation of Liability for Loss or Damage
Maximum Payout Limit: In the event that your tool is lost, stolen, or damaged beyond repair while in transit (carriage) or while in our possession for repair, servicing, or storage, our liability to you is strictly limited.
No New Replacements: We will not be liable for the cost of a brand-new replacement tool.
Market Value Only: Our maximum liability will be capped at the fair market value of the tool at the time we received it, taking into account its age, condition, make, model, and wear and tear.
Evidence Requirement: To claim compensation, you must provide reasonable proof of the tool's age and condition if requested.
Indirect Losses: We are not liable for any indirect or consequential losses, including but not limited to loss of business, lost profits, or tool hire costs while waiting.
7. General Conditions
These terms and conditions are subject to change without notice. By accepting our services / leaving an item for inspection, quotation, or repair, the customer agrees to these terms.
